The excellent reliability, performance and aftersales support of Toyota Material Handling Australia (TMHA) has helped a Melbourne-based timber supply business grow over the course of more than a decade.
Cambria Pallets Timber & Decking was formed 18 years ago by director Vergim Lumani and his father Nadi and offers customers a range of custom pallets and boxes, as well as high-quality timber for decking, landscaping and flooring.
Cambria Pallets Timber & Decking has also been a long-time customer of TMHA, using Toyota forklifts at its warehouses over the past 12 years.
The company now boasts a fleet of eight Toyota machines, mostly gas-powered 2.5-tonne and 3.5-tonne forklifts which are used to transport timber around the company’s two warehouses for 10 hours per day.
Cambria recently took delivery of a new 8FGJ35 3.5-tonne unit, which helps the company to unload two to three semi-trailers worth of timber daily and transport them around the warehouses for cutting, treating and storage.
Cambria Pallets Timber & Decking director Vergim Lumani said that the company has preferred Toyota equipment for years.
“Toyotas are reliable and they’re not that noisy,” he said. “I’ve never had issues with Toyota, and (TMHA area sales manager) Grant Owen has been really good to me.”
Mr Lumani said he was reminded of the quality of Toyota forklifts when 18 months ago he purchased a competitor product due to a short-notice requirement. “It was the worst forklift I ever had, to be honest.”
Since then, he has relied on Toyotas to keep his business up and running. When combining the excellent reliability and durability of Toyota forklifts with the extensive and highly knowledgeable service network provided by TMHA, it results in a recipe which helps minimise downtime and maximise business profitability.
Mr Lumani said that on a rare occasion where a machine requires fixing, TMHA’s servicing capabilities ensure that the machines are back up and running in no time.
“We had an issue with one of them, the 2.5-tonner, and the guys were there the next morning which was great,” he said.
“That is why I like it; I can’t afford to have downtime. As you all know, if businesses are down then they don’t make money.”
Cambria Pallets Timber & Decking is located in Dandenong South – just down the road from TMHA’s flagship Victorian site, ensuring Mr Owen and his team are never far away.
Having been Cambria’s sales manager for the entirety of their 12-year relationship, Grant Owen and Mr Lumani have enjoyed a strong working partnership together built on trust and respect.
“I get along with everyone, but once people show me respect, I want to do the right thing by them and be respectful to them, and Grant’s that person,” Mr Lumani said. “(He’s) very down to earth, a very good man.”
Mr Lumani rated his experience with Toyota as a 10 out of 10, adding that he would and even has recommended Toyota forklifts to others in his extensive business network.
“I do (recommend Toyota) to everyone,” he said. “I’ve got a very big network in my business.
Using Toyota forklifts has helped Cambria expand their business and stock requirements, ensuring the company can deliver on the needs of their important customers by providing strong uptime and reliability.
